We're taking a break between Christmas and New Year so any orders placed after 21st December will be processed and dispatched upon our return, week commencing 4th January. You can still choose the express delivery option to guarantee your gift as quickly as possible, but please note they won't be made or posted until Monday 4th.
Please note, European delivery is temporarily suspended, we hope to open this service again soon.
Thank you for all your support throughout 2020, and have a safe and happy Christmas.
Team Sbri x
Where is my order? If you’ve received an email to say your order is on its way then please sit tight, it will be with you soon. Most items are arriving within 1-3 days but we have experienced delays of over a week in some cases. Generally we don’t have any more tracking information than you do, so please be patient while Royal Mail complete your delivery.
If the tracking page says ‘An update will only be provided when we attempt to deliver your item’, this means that the item is still in transit with Royal Mail and will be with you shortly.
If I order today, will it arrive by Christmas? Please see our last order dates above - if you order after these dates we cannot guarantee items will be dispatched before Christmas. If the cut-off is approaching we’d recommend choosing our express service.
What if I’m not at home when it arrives? Our deliveries do not require a signature (unless you’ve chosen Special Delivery) and the vast majority will fit through your letterbox, so nobody needs to be at home to receive them. If you’ve ordered a large item Royal Mail will leave it in your safe place or with a neighbour where possible.
Can I change my delivery address? If you’ve noticed an error with your delivery address please let us know as soon as possible and we will try our best to update this. Please note, if your item has already been packaged up and dispatched it won’t be possible to amend the delivery details.
*correct as of 11.12.20, this information is subject to change